Frequently Asked Questions


Sort of. And only in part. While it's true that one can search for results by competition or skater name, iceXel tries to accomplish more than that. In addition to gathering all results in one place, iceXel offers several tracking and analysis flows that aim to help figure skaters understand more about their progress.
iceXel processes publicly available results published by clubs or Skate Canada sections after each figure skating competition. All the information is extracted from the detailed competition result reports (the same score reports the skaters receive at the end of the competition).
iceXel works with public results in the ISU Judging System format. Competition results that indicate only relative placement or results that don't offer the details required for data analysis are not processed. Neither are results that are not publicly available on the Skate Canada Sections' web sites after competitions.
We strive to import the results as soon as they are made available on the public competition page (or the Skate Canada section page, as applicable). However, from time to time, there might be a couple of days before we manage to do so. If it's more than a week since the results were made available and you still can't find them on iceXel, write to us and we'll look into it ASAP.
No, iceXel is not affiliated with Skate Canada.
Please check your spam folder, too. Sometimes emails end up there by mistake.
While you're at it, please mark the email from us as not spam, to ensure you don't miss any future notifications from us.

If you still can't find it, write to us at support@icexel.ca from the address you registered with and we'll help you out.
Private data associated with a skater profile is only visible to the users you shared the profile with (as skaters, parents or coaches). This data includes:
  • Planned programs
  • Training plans and logs
  • Goal tracking information
  • Links to competition videos (added to skater scorecards)
See Help topics for more info related to skater profiles on iceXel.

Have a question not answered above? Drop us a note at support@icexel.ca and we'll answer it ASAP.